THE PERFECT ITSM SOLUTION
WITH ITIL CERTIFICATION
IT service desk solution to help you
deliver the best IT supports
NetkaQuartz ITSM Solution Overview
NetkaQuartz Service Desk X (NSDX) is one of Netka System’s products which is the web-based IT service management (ITSM) solution to support your IT service desk operations. NSDX is designed to align with the ITIL best practice framework for Incident Management, Problem Management, Knowledge Management and Service Level (SLA). Offering with smart dashboard and self-service request features.
NSDX has a multiple form factors support both hardware appliance and virtual appliance, which is able to run on VMware ESXi, KVM, Microsoft Hyper-V within a few minutes after uploading an image into the hypervisors with additional modules (e.g. Chatbot) for enhancement.
NSDX, the ITSM tool enables IT operations organizations, specifically infrastructure and operations managers, to support the production environment better. NSDX facilitate the tasks and workflows associated with the management and delivery of quality IT services. These are most heavily used by IT service desks and IT service delivery functions. Some departments (such as HR or facilities) adapt generic ticket handling and workflow capabilities for their own use.
NetkaQuartz ITSM Product Highlights
Managing the lifecycle of incident request, problem request, self-service request, escalating according to SLA.
Knowledge management help to minimize knowledge lost caused from resource turnover.
Provide solution with Known error database and FAQ to response customer or user faster and minimize impact.
New Ad-hoc Reports.
Shorten resolution time, reducing TCO with fast ROI.
Leverage service quality and improve customer or user satisfaction.
Evaluate customer SLA and resource KPI.
Create “Be Proactive” habit in your IT help desk staff.
Seamless integrates with NetkaView Network Manager for automatically open ticket.
IT Service Management ITSM
Service excellence is the key success factor of the business
NETKAQUARTZ SERVICE DESK X, THE IT SERVICE SOLUTION WITH
NETKAQUARTZ SERVICE DESK X CERTIFIED ITIL4
Incident Management Practice