Service request is important for organizations focused on providing business users with a convenient way to interact with the IT team by presenting incident and request tracking services, IT components and IT services in the form of an orderable service catalog.
NSDX self-service request is an easy-to-use tool for users to request services by themselves. It provides a channel for users to request the standard services (such as IT, HR, Office, etc.) including a complaint from user.
FAQ could be lookup by user to help for fix an issue by themselves as a first call resolution. If issue could not be resolved by FAQ guideline, user can make and submit a request by open ticket easily with a minimal information need to be filled;
Category and Subcategory
Subject and Description
Impact / Urgency / Priority