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Problem Management

Problem Management

The key objectives of Problem Management (PM) are to prevent and eliminate the recurring incidents. PM includes the diagnosing causes of incidents, determining the resolution, and ensuring that a resolution is implemented. PM also manages the known errors to minimize the impact of incidents and problems.

  • Provide tools to manage problems such as problem logging, identify symptom/impact, root cause analysis, tasks planning, work logging, workaround or resolution identification and closure.

  • Attach files and documents to a problem record.

  • Associate problem to incident request