Alert and Notification

NSDX can notice or alert to IT manager, staffs or users with defined alert template when an event type is triggered such as;

• Case is created

• Case status is changed

• Case is escalated

• Case is deleted

• Case responsible engineer is changed

• Case working log is added

• Case priority is changed

• Case is closed

• Workaround or Resolution is added

• Et cetera

NSDX can do alerting via Email, SMS, LINE mobile application.