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Alert and Notification

Alert and Notification

NSDX can notice or alert to IT manager, staffs or users with defined alert template when an event type is triggered such as;

  • Case is created

  • Case status is changed

  • Case is escalated

  • Case is deleted

  • Case responsible engineer is changed

  • Case working log is added

  • Case priority is changed

  • Case is closed

  • Workaround or Resolution is added

  • Et cetera

NSDX can do alerting via Email, SMS, LINE mobile application.